Question 1

How do I book a space?

Accepted Answer

Search for spaces using the search bar, filter by location, type, and availability. Click on a listing to view details, then click 'Request to book' to select your date and time. You'll enter your payment details and acknowledge the booking agreement, then the request goes to the host. Your card isn't charged until they accept.

Question 2

Can I cancel a booking?

Accepted Answer

Yes. Each listing has a cancellation policy (Flexible, Moderate, or Strict). Your refund depends on how far in advance you cancel. Check the cancellation policy on the listing page before booking.

Question 3

What happens if the host cancels?

Accepted Answer

If a host cancels your confirmed booking, you receive a full refund plus a service credit. Hosts who cancel frequently are flagged and may be suspended from the platform.

Question 4

Can I reschedule a booking?

Accepted Answer

Reschedule requests are sent to the host for approval. The host has 24 hours to confirm the new time. Your original booking remains active until a reschedule is confirmed.

Question 5

Does the host have to approve my booking?

Accepted Answer

Yes, every booking is a request the host reviews. They have 24 hours to accept or decline so they can confirm their space suits you and check any documents they require. You're not charged until they accept; if they decline or don't respond in time, you're not charged at all.

Question 6

How does RoomaMD handle practitioner credentials?

Accepted Answer

RoomaMD is a marketplace for clinical space, not a verifier of clinical licensure. Practitioners share their College and registration number directly with hosts, and hosts can check that number against the College's free public register, the official source of truth on licensure. Hosts decide which credentials they require for each listing and review them before accepting a booking.

Question 7

How do I confirm a practitioner is licensed?

Accepted Answer

As a host, you can check a practitioner's College and registration number against their regulatory College's public register, the authoritative record of current standing. You can also require professional liability insurance or specialty certificates per listing and review the uploaded documents in the secure, watermarked credential viewer before you confirm a booking.

Question 8

What do practitioners share, and what do hosts require?

Accepted Answer

At signup, practitioners self-attest their College and registration number and accept the Master Practitioner Agreement. They can upload professional liability insurance and any specialty certificates they want to make available. Each host chooses, per listing, which of these they require, and reviews them before confirming a booking. A document is only shared with a host who asks for it.

Question 9

What if my insurance or registration lapses?

Accepted Answer

Keep your registration current on your College's public register and your insurance up to date. Hosts who require these will see what you've shared, and out-of-date documents can lead a host to decline a booking. You can update your documents in your dashboard at any time, and we'll remind you before an uploaded document expires.

Question 10

How does payment work?

Accepted Answer

Your card details are collected when you request a booking, but you're only charged once the host accepts. Payment is processed by Stripe. Hosts receive their payout about 2 business days after the booking is completed.

Question 11

What fees does RoomaMD charge?

Accepted Answer

Practitioners pay 13% HST and a 2.9% + $0.30 Stripe processing fee on top of the space rate (and cleaning fee, if any). Hosts pay a 12% platform fee on each booking. These are automatically calculated and shown before confirmation.

Question 12

Is my card information secure?

Accepted Answer

Yes. RoomaMD uses Stripe Elements, so your card data never touches our servers. Stripe is PCI-DSS Level 1 certified.

Question 13

Can I get a receipt?

Accepted Answer

Yes. Every completed booking has a downloadable PDF receipt available in your dashboard under Payments.

Question 14

How do I list my space?

Accepted Answer

Once your host account is set up, go to Host Dashboard > Listings > Add new listing. Our step-by-step wizard guides you through space type, location, photos, amenities, availability, and pricing. Your listing goes live as soon as you add photos and pricing and publish, there's no waiting on approval. You confirm your commercial general liability insurance is active when you list, and keep it current while you host.

Question 15

How do I set my price?

Accepted Answer

You set your own prices for hourly, half-day, full-day, weekly, and monthly bookings. Data-driven price guidance from comparable listings is something we're building toward as more spaces join, for now, pricing is entirely yours to set.

Question 16

Can I block dates on my calendar?

Accepted Answer

Yes. The host calendar lets you block specific dates or recurring times. Blocked dates won't appear as available to practitioners.

Question 17

How do I receive payouts?

Accepted Answer

Connect your bank account through Stripe Connect during host onboarding. Payouts are transferred within about 2 business days after a booking completes.

Question 18

What if the space doesn't match the listing?

Accepted Answer

Open a dispute within 48 hours of the booking through your dashboard. Provide photos and a description. Our team reviews disputes within 2 business days and may issue refunds or credits.

Question 19

Is my patient information safe in messages?

Accepted Answer

When you type a message, RoomaMD shows a private, on-device reminder if it spots possible patient health information (PHI), it runs in your browser only and we don't monitor or store your messages. Please keep patient details out of chat and in your practice management software.

Question 20

What if I witness or experience unsafe conditions?

Accepted Answer

Contact us immediately at safety@roomamd.com. For emergencies, call 911. We take safety reports seriously and investigate all claims within 24 hours.

Frequently asked questions